SECURITY & PRIVACY INFORMATION
Your online credit card transactions are secure with VanessaNoel.com. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area.
Making a credit card purchase is just as safe on our web site as it is by telephone, but if you prefer the latter, you may purchase online merchandise by calling 1-212-906-0055, Monday through Friday from 10am to 6pm and Saturday from 11am to 6pm. One of our associates will gladly take your order.
To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers. Because we respect your privacy, we have procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.
The Information We Collect
We receive and store any personally identifiable information you enter on the web site, whenever you shop with Vanessa Noel online, in our stores, or information you give us in any other way, such as by subscribing email. For example, we may collect the following personally identifiable information: your name, address, telephone number, birth date, and e-mail address. If you use a credit or debit card we will also include your account number.
From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.
How We Use the Information We Collect
We use the information we collect for various purposes, including:
- To complete your purchase transactions
- To provide the services you request
- To send you offerings by mail
- To keep you informed about the status of your orders
- To identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
- To notify you of product recalls or provide other information concerning products you have purchased
- To improve our merchandise selections, customer service, and overall shopping experience
Others With Whom We Share Your Information
We provide information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to manage a database of customer information or assist us in distributing e-mails.
We will not share your information with outside companies.
Cookies, Web Beacons, and How We Use Them
A "cookie" is a small data file stored by your Web browser on your computer's hard drive. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database. A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer to a website.
The Children's Online Privacy Protection Act took effect on April 21, 2000. It imposes certain requirements on Web sites directed at children under 13 that collect information on those children, and on Web sites that knowingly collect information on children under 13.
We do not knowingly collect any personal information from children under the age of 13 on our Web site.
No one under the age of 15 should submit any personal information to this or any other Web site without the consent of a parent or guardian.
Online Account Registration
To make online shopping faster and easier, you may register with VanessaNoel.com. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information.
If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
You may receive promotional e-mails from us. Each time you receive an e-mail from VanessaNoel.com, you will be given the opportunity to "unsubscribe" or stop receiving them.
If you choose to "unsubscribe," we will stop sending you e-mails. Please note, however, that some e-mail promotions are prepared well in advance, so you may continue to receive offers after you have chosen to "unsubscribe." We appreciate your patience in giving us time to carry out your request.
PC users should place their online order using Internet Explorer or Firefox. Macintosh users should place their online orders using Safari or Firefox. These browsers allow us to offer our customers the highest level of security; some other browsers prevent users from viewing secure pages during the checkout process. We apologize for any inconvenience.
Download a free copy of Firefox by clicking here. For the latest version of Safari, from the Apple menu, choose Software Update. For the latest Internet Explorer version visit here.
Please be aware that VanessaNoel.com uses rich media content to improve the user experience. Download and Install Adobe Flash to view the website as it was intended.
Conditions of Use, Notices and Disclaimers
When you use this Web site, you are automatically agreeing that both your access to the site and your use of it are: - Subject to the terms and conditions in this legal notice. - Subject to all applicable laws. - Undertaken at your own risk.
We reserve the right to modify or amend these terms from time to time without notice.
Your continued use of our Web site following the posting of changes to these terms will mean you accept those changes.
Unless we provide you with specific notice, no changes to our terms will apply retroactively.
Please refer to this page frequently to review our current terms and conditions of use.
The following elements of this Web site are the property of VanessaNoel.com or our suppliers and are protected by United States and international copyright laws:All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations -- both individually and as they are compiled on the site.
The trademarks or trade dress of VanessaNoel.com and our affiliates may not be used without our written permission. Trademarks or trade dress include the Vanessa Noel name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of Vanessa Noel products, services, and programs, and those of our affiliates.All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.
You have permission to electronically copy and print hard copies of pages from this Web site solely for personal, non-commercial purposes related to placing an order or shopping with VanessaNoel.com. Unless we give you written permission in advance, any other use of this Web site, its content and its information, including linking or framing to this Web site, are strictly prohibited.
Errors and Inaccuracies
Our goal is to provide complete, accurate, up-to-date information on our web site. Unfortunately, it is not possible to ensure that any web site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.
Disclaimer of Liability
We make no representations or warranties of any kind, whether express or implied, with respect to this web site, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this web site or any other web site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.
Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this Web site. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.
By visiting this Web site, you agree that the laws of the state of New York and Massachusetts, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.
Any dispute relating in any way to your visit to our Web site or to products purchased here shall be submitted to confidential arbitration in New York, New York. However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the state of New York. You consent to exclusive jurisdiction and venue in such courts. Any arbitration under this agreement shall be conducted under the prevailing rules of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration with respect to this Web site or to products purchased here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.
Protecting Your Information
It should come as no surprise that one of our highest priorities at Vanessa Noel is keeping your personal information secure and confidential. To that end, we would like to share some of the most common types of Internet scams and suggestions on how you can be aware of and help protect yourself against identity theft.
Fictitious Job Offer Emails Alert
Email campaigns offering fictitious job offers are a reality. The emails can be quite authentic looking. Enclosures, such as company information sheets and detailed questionnaires, may display the Vanessa Noel logo or the logo of one of our divisions (The Vanessa Noel Hotel, The Vanessa Noel Hotel Green, The Seven Seas Gallery). The emails may include a request for payment of a processing fee of several hundred dollars, and/or they may offer reimbursement for certain job-application or relocation expenses.
These emails are fraudulent. The Vanessa Noel company does not extend job offers via email to individuals with whom it has had no prior contact. We do not ask prospective employees to pay a fee to be considered for a position or to receive a job offer. We do not authorize recruiters or agents to do any of these things on our behalf. Fraudulent job offers are an unfortunate possibility. Please be aware, as we will not honor them in any way.
You should not respond to any of these job offers by revealing personal information, nor should you send any funds in response to them. If you receive one of these fraudulent offers, please report the matter to the U.S. Secret Service.
Phishing and Spoofing Alert
This is when a criminal sends you a phony message or a website link that appears to be from a legitimate business. They will directly request that you provide personal financial information, such as:- Name and address- Social Security numbers- Credit card numbers/bank account numbers- Pin numbers/passwords- Pop-Up Advertisements Alert
Some advertisements "pop up" in a separate browser window advising that you have won a contest or request that you participate in a survey to collect a prize. They may then ask that you provide personal information in order to receive your gift. By clicking on the link it is possible that you are also downloading viruses designed to capture or destroy information on your computer.
Check Scam Alert
A similar but low-tech scam circulates occasionally, in the form of a check, with instructions to deposit it right away, usually in order to receive the balance of a larger sum you have "won" or that has otherwise come to you unexpectedly. You will be instructed to immediately send a payment, in the form of a second personal check, wire transfer, or similar, to some third party to cover taxes, processing fees, administrative costs, or some similarly vague expense. The check you receive in the mail likely would look quite authentic. Do not deposit the check or follow the instructions you receive with it. The check you deposit will bounce; the check you write or funds you wire will clear, before you know about the bounce, and certainly before you can stop payment on your own check.
Important Risk-Reducing Tips:
- Never respond to emails that cannot be verified.- Never provide personal information via email.- Contact the business by using legitimate phone numbers to verify the request.- Enter websites using your browser and not by clicking on provided links.- Be cautious of any solicitation requesting that you deposit a check or pay a fee to collect a prize, get a job, or cover vaguely described "costs".- Consider filing a report with the Federal Trade Commission and/or state attorney general's consumer protection office, or the FBI. Online complaints may be filed with the FTC at www.ftccomplaintassistant.gov, and white-collar crimes may be reported to the FBI at www.ic3.gov/complaint/default.aspx
We'll be happy to provide additional information or answer any questions. Please call us at 1-212-906-0055 or email us at NewYork@VanessaNoel.com.